Thank you for your interest in tryScrum.com.
Our Support Center provides information about our courses, registrations, payments, cancellations, refunds, and other frequently asked questions. If you are unable to find an answer to your inquiry, please contact tryScrum Support.
Please see a list of frequently asked questions below. Please be informed that this cancellation policy is applicable only for Face to Face class. For virtual classes, please refer Refund Policy If you are unable to find an answer to your inquiry, Please contact tryScrum Support .
For questions, concerns, or complaints, you can reach us through:
Phone / WhatsApp: +91 9789490848
Email: help@tryscrum.com
Our support team will review your request, gather any information required, and coordinate with the relevant trainer or internal team where necessary.
We follow a simple process to address customer concerns:
1. Raise the issue
Customers can contact us by phone/WhatsApp or email and provide details of their concern.
2. Review the concern
Our support team reviews the request and, where necessary, coordinates with the trainer, course coordinator, or relevant internal team.
3. Resolve the issue
Based on the nature of the concern, we provide an appropriate resolution. This may include clarification, corrective action, rescheduling, transfer to another batch, or a refund in accordance with our applicable policies.
4. Escalation
If the concern requires further review or the customer is not satisfied with the initial response, it can be escalated to:
The escalation will be reviewed and an appropriate resolution or next step will be communicated to the customer.
5. Closure
Once the resolution or agreed action has been completed, the customer will be informed and the request will be considered closed.
Please be informed that this cancellation policy is applicable only to Face-to-Face classes. For virtual classes, please refer to our Refund Policy.
In order for us to provide a world-class experience and avoid inconvenience to our candidates, we ask you to adhere to our cancellation policy. If it is necessary to cancel or reschedule your registration, please notify us immediately.
Our cancellation policy is as follows:
Leadership Education
Scrum Master
Product Owner
Coaching Workshop
Kanban Training
Business Agility
Design Thinking
Developer
